Assistant Vice President

The Solution and Pre-Sales Consultant will be responsible for developing and delivering compelling solutions and sales presentations to prospective clients in the Clinical Business Process Outsourcing (BPO)-

• Payor related Clinical Operations
• Provider Related Clinical Operations

• The consultant will leverage their expertise to understand client needs, design customized solutions, and support the sales process.
• The position also brings operational insights to ensure solutions are practical and implementable.

• Solution Development: Design and tailor comprehensive BPO solutions in CM, UM, and RPM that meet client-specific requirements and industry standards.
• AI Injection: Work with team for creation of AI solutions to support innovation and automation of the operations workflows
• Pre-Sales Support: Provide pre-sales support including presentations, product demonstrations, and proposal development.
• Client Engagement: Engage with potential clients to understand their needs, present solutions, and articulate the value proposition of our services.
• Proposal Development: Develop detailed proposals and Statements of Work (SOW) that clearly define the proposed solution, deliverables, and pricing.
• Operational Insights: Leverage operational experience to ensure proposed solutions are feasible, efficient, and aligned with best practices.
• Market Analysis: Conduct market research to identify trends, competitor offerings, and potential business opportunities in CM, UM, and RPM.
• Collaboration: Work closely with internal teams (e.g., Sales, Operations, IT, legal) to ensure proposed solutions are feasible and aligned with company capabilities.
• Training and Knowledge Sharing: Provide training and support to sales and marketing teams on the technical and functional aspects of CM, UM, and RPM solutions.
• RFP/RFI Responses: Lead and coordinate responses to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders at prospective client organizations.
• Performance Metrics: Track and report on pre-sales activities, client engagements, and sales performance metrics.

• Education: Bachelors degree in Life Sciences, Healthcare Administration, Business, or related field.
• Experience: Minimum of 10+ years of experience in solution development or pre-sales in the clinical BPO industry, with a strong focus on Payer and Provider BPO. Additionally, 5+ years of operational experience in clinical BPO or a related healthcare setting.
• Technical Skills: Strong understanding of clinical BPO processes, healthcare regulations, and relevant technologies. Proficiency with CRM software, MS Office Suite, and presentation tools.
• Operational Know-how: Hands-on experience in setting up clinical operations, implementing BPO solutions.
• Analytical Skills: Ability to analyze client needs, market trends, and technical requirements to develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Interpersonal Skills: Strong relationship-building skills with the ability to interact effectively with clients, partners, and internal teams.
• Problem-Solving: Demonstrated ability to identify problems, analyze options, and develop effective solutions.
• Travel: Willingness to travel as required for client meetings, conferences, and presentations.

• Industry Knowledge: In-depth knowledge of the clinical BPO industry, particularly in Payer and Provider BPO.
• Customer Focus: Deep understanding of client needs and the ability to translate them into effective solutions.
• Sales Acumen: Strong sales skills with the ability to close deals and achieve sales targets.
• Project Management: Ability to manage multiple projects and priorities simultaneously.
• Innovation: Creative thinking to develop innovative solutions that differentiate our offerings from competitors.