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Infinite Computer Solutions
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Support Engineer
Infinite Computer Solutions
posted 11hr ago
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Flexible timing
Key skills for the job
Job Description
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problem
- sCollaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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What people at Infinite Computer Solutions are saying
Rating based on 10 Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Really liked the working culture and a company in which everything runs smoothly..Here we can learn new technology in initial stage only and job security is also there.
- Salary - Good
No free certifications provided by the company for infinite employees or not sure if there is any reimbursement we can go for..
Support Engineer salary at Infinite Computer Solutions
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Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
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