C#,Genesys Configuration

Role & responsibilities

• 3+ years on Handson experince in Design and develop IVR applications using Genesys technology.

• Proficiency in Genesys technologies and tools.
• Experience with programming languages such as Java, C#, or Python.
• Excellent exposure in Telecommunications, SIP and VoIP
• Collaborate with business analysts to define technical requirements.
• Integrate IVR solutions with backend systems and databases.
• Conduct unit testing and support system integration testing.
• Monitor and optimize system performance.
• Experience in Documenting technical specifications and user guides.
• Provide technical support and troubleshoot issues.
• Stay updated with the latest trends and updates in Genesys technology."