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38 Cyara Jobs
NOC Engineer
Cyara
posted 8mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensure that a high quality of service and customer focus is always maintained.
- Monitor Cyara systems and networks to proactively identify and address potential issues.
- Perform day-to-day maintenance to ensure the smooth operation of the system.
- Respond to high-level business-critical issues to ensure continuity of service within agreed SLAs.
- Automate tasks to minimize downtime and improve consistency.
- Work on a 24 7 rotation basis.
- Individual contributor.
- Capable of adapting to new technologies.
- Identify, document, and implement ways of improving the monitoring of the platform.
Technical Skills
- 1-3 Years of experience in a product/application support/NOC role.
- Familiarity with Incident, Change, and Problem Management processes.
- Experience with VoIP protocols (SIP, H.323 ).
- Familiarity with network terminologies (e.g., DNS, DHCP, SMTP, BGP, Routes, Switches).
- Should have expertise in TCP/IP network traffic and event logs analysis.
- Experience with analyzing network traces (e.g., Wireshark).
- Experience working with log aggregation/APM tools such as Sumologic, Splunk or Grafana
- Experience with monitoring tools.
- Experience working with Telecommunication carriers.
- Basic knowledge of Windows Server, MSSQL, and Linux.
- Experience in putting together RCAs for incidents.
- Knowledge of working with IVR / Contact Center products (e.g., Avaya, Cisco, Genesys)
Nice to Haves
- Experience working with AWS.
- Exposure to Terraform, Packer, or Chef.
- Knowledge and hands-on experience in the management of SBCs.
- Knowledge of working with IVR / Contact Center products (e.g., Avaya, Cisco, Genesys).
Employment Type: Full Time, Permanent
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What people at Cyara are saying
NOC Engineer salary at Cyara
reported by
1
employee
with 7
years exp.
₹7
L/yr - ₹9
L/yr
100%
more
than the average NOC Engineer Salary in India
View more details
What Cyara employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Cyara Benefits
View more benefits
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