Customer Service Officer

Job Role :

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines.
• Capture problem indicators, highlight and suggest improvement.
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
• Maintain adequate knowledge levels on products, processes and systems used.
• Ensure sales target are met.

Skills Required :

• Excellent verbal communication skills in English.
• Ability to comprehend, capture as well as interpret basic customer information.
• Strong customer service focus.
• Knowledge of Banking / Credit cards preferred.
• Knowledge of sales will be an added advantage.

Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be up to 8:00 pm).

Travel boundaries : Within 20 Kms from Karapakkam

Education : Graduates (Any stream) Mandatory (Must have 60 % and above, Passing Certificate).

Job location : Karapakkam , Chennai.

Language Proficiency : Fluent in English & Hindi.