Customer Service Executive

Please refer the below JD from IndusInd Bank!!!
Job Role:
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
Languages Required: Excellent English + Hindi (compulsory).
Academics needs to be first class in 10th,12th and Graduation.
Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)
Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
Education: Graduates (Any stream)
Salary bracket:
Fresher’s – INR 3.00 Lacs + Performance Bonus.
Interview Address:-
IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg, Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai -400093.