Head- Terminal Operations

The role is responsible for the entire terminal management and needs to provide operational leadership for Terminal Operations & Guest Relations at GHIAL.This role requires strategize plans for extending exemplary services & facilities to passengers and stake holders to achieve highest standards of customer satisfaction and ASQ score of the organization.The incumbent will be responsible for adherence to the standards & recommendations from IATA, ICAO, ACI and MoCA.The role acts as the accountable manager for all operation related issues in the terminal, apart from operations the role is responsible for CMS (nodal officer for CMS), Baggage handling system, resource planning, all space allocation, projects that are taken up at terminal.To ensure excellent airport experience for VIPs,CIPs ,Celebrities, Bureaucrats, and Media thus creating good will for Organization and also build the brand image of GHIAL by ensuring showcasing Airport , GMRVF and other facilities to them. The incumbent ensures service levels at the airport are best in the industry by ensuring SLA adherence by outsource agencies and service providers.The role convenes & chairs Airport Facilitation meeting, Airport Security meeting , OTP committee meeting ,Haj Committee, coordination meeting -BCAS, CISF, Plant animal quarantine, airline operators committee etc

ORGANISATION CHART

KEY ACCOUNTABILITIES

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

• Total strength of Terminal Ops - 100+

EDUCATION QUALIFICATIONS

RELEVANT EXPERIENCE

• At least 15 to 20 Years
• Management Experience in Aviation sector - ideally within a multiple terminal environment (of at least +40mppa).
• In-depth understanding of legal and regulatory framework within Civil Aviation Sector.
• Experience in dealing with senior levels of Government, Regulatory, Industry bodies & Airlines (at International level).
• Excellent leadership ability and skills to lead a multi-cultural and diversified large team.
• Exposure in Business development and Stakeholder management.

COMPETENCIES