Executive Customer Experience

*Work from the office, 5 days a week

*Rotational shifts, including night shifts, 2 rotational weekly offs

Eligibility Criteria:

• Educational Qualification: Graduate in any discipline

• Experience: 1-3 years

Job Title: Executive Customer Experience

The Executive Customer Experience will play a critical role in addressing customer complaints and queries while ensuring a seamless resolution process. The ideal candidate will exhibit strong communication skills, resilience in challenging situations, and a customer-centric approach to enhance overall satisfaction.

Key Responsibilities:

• Respond promptly to customer complaints and queries via email and phone calls.

• Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.

• Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns efficiently

• Maintain and update records of customer interactions, issues, and resolutions.

Behavioural Competencies:

• Resilience in managing challenging situations.

• A customer-centric mindset with a focus on satisfaction and relationship-building

• Strong negotiation and persuasion skills.

• Agility and adaptability in a fast-paced environment.

• Proactive eagerness to learn and improve.

• Effective time management and prioritization skills.

• Ability to work collaboratively as part of a team.

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidates gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background"