Senior System Engineer

Key Accountabilities

• Support and administration of MS Windows Server in the cloud.
• Experience with DNS, DHCP, Active Directory and Group Policy.
• Public DNS maintenance (including, 3rd party tools , and route 53 preferable)
• Support Microsoft apps and services (Example: Office, SharePoint, Intune, Autopilot, Defender)
• Experience working with Dev Ops processes.
• PowerShell scripting knowledge.
• Experience Troubleshooting skills for applications.
• Experience Writing Technique documents for Management and Monitoring of systems.

Solution design and documentation

• Manage solution design with 3rd party suppliers.
• Manage relationship with 3rd party suppliers, service health, SLA'S etc
• Experience maintaining system registers.
• Azure tenant administration - Subscription management, IAM, billing.
• Azure Active Directory - AAD Connect, Identity and Access Management, MFA, Conditional Access
• Azure Disaster recovery and Business Continuity - Azure Backup / Azure Site Recovery
• AWS tenant administration - Subscription management, IAM, billing, cost management/optimisation
• AWS VPC Administration and network topology including VPNs
• AWS Load balancer Administration
• AWS Storage Administration (S3)
• cloud health/reporting experience
• AWS cloud watch.
• AWS Back-up techniques and methodology
• AWS Disaster recovery techniques including Cross regional Replication
• AWS patch management experience of the tools AWS uses for Patch management.
• AWS EC2
• An understanding of Cloud networking principles and related
• Azure components (VPN / ExpressRoute, VNet topology, Azure Firewall, NSGs, Routing etc.)
• laaS / PaaS monitoring
• Infrastructure As Code (laC) - ARM templates and DevOps pipelines
• Backup Software various - on premise and cloud.
• Management of O365 including SharePoint, OneDrive and Exchange
• Work within strict change management structures to comply with standards.
• Work with Helpdesk ticketing response system.
• Maintain inventory of servers/equipment/systems both physical and virtual.
• Providing new/increased storage to LUNs, Physical & virtual servers
• Ensure completion and optimization of daily backups & test recovery
• Ensure DR procedures and processes are followed, tested and kept up to date
• Maintain, Improve & optimize documentation, processes and procedures within Infrastructure
• Costing of cloud services as directed by Senior engineers or Infrastructure Manager
• Create, submit and implement infrastructure changes in accordance with the Change Control procedure
• Be familiar with standard concepts, best practices and procedures with a particular field
• Make effective use of existing and new technology to support and enhance global service delivery
• Work and co-operate closely with the global team of helpdesk support analysts as well as Development and software engineers
• To provide escalated support to any level of user whilst on-call
• Assist to manage risks and track issues.