Nutanix Developer (5-10 yrs)

Role : Nutanix

Location : Bangalore

Experience: 5 - 10 Yrs

Employment Type : Full Time, Permanent

Working mode : Regular

Notice Period : Immediate - 15 Days

As a Tier 2 Engineer within the MS Nutanix support team, you will be responsible for providing technical support to global HPE customers utilizing Nutanix hyper-converged infrastructure. You will leverage your strong administrative, operational, and management skills to resolve customer issues efficiently and effectively.

Key Responsibilities :

- Customer Support : Resolve customer issues through telephone, email, or remote sessions.

- Issue Escalation : Identify and escalate critical issues to vendors in a timely manner.

- Knowledge Sharing : Contribute to internal knowledge base and community forums.

- Collaboration : Work closely with other technology teams to diagnose and resolve complex issues.

- Documentation : Maintain accurate and up-to-date documentation for Nutanix infrastructure.

- Performance Monitoring : Monitor Nutanix infrastructure performance and optimize as needed.

- Problem Management : Conduct post-incident reviews and root cause analyses.

Required Qualifications :

- Bachelor's degree in Engineering or equivalent.

- Minimum 5 years of relevant experience in Enterprise Managed Service environments.

- Strong administrative, operational, and management skills in Nutanix.

- Certification in Nutanix (NCP-MCI) or VMware (VCP) is a plus.

- Experience with ITIL frameworks is beneficial.

- Ability to work in a 24/7 support environment.

- Excellent written and verbal communication skills.

- Strong customer focus and ability to work with diverse cultures.

Technical Skills :

- In-depth knowledge of Nutanix hyper-converged infrastructure.

- Experience configuring Nutanix hardware, software, and networking components.

- Proficiency in Nutanix command line interface.

- Experience integrating Nutanix with backup and disaster recovery solutions.

- Familiarity with Nutanix performance monitoring and optimization techniques.

- Experience with VMware vSphere products.

- Understanding of DHCP, DNS, and Active Directory.

- Basic knowledge of Linux operating systems and physical network/storage technologies.

Non-Technical Skills :

- Excellent problem-solving and analytical skills.

- Ability to work independently and as part of a team.

- Strong organizational and time management skills.

- Commitment to delivering high-quality customer support.

- Ability to adapt to changing priorities and technologies.