Senior System Engineer - AWS Infrastructure (7-10 yrs)

Senior Systems and operational support engineers at Eastvantage are responsible for the continued success of our key customers across our public and Multi-Cloud offerings.

The ideal candidate is a Senior Engineer that can participate as a part of a matrixed team, working across the global EV resource group to ensure that our customers are protected and have a high level of satisfaction with the services we offer.

Work set-up : Hybrid

Roles and Responsibilities :

- The individual will be primarily responsible for Level 3 systems support of IT Public Cloud services provided to our customers.

- With a primary focus on AWS, the individual is expected to have significant domain knowledge and provide thought leadership to the team in this area.

- The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests, problem, change, and configuration management.

- The engineer drives continual improvement initiatives, provides guidance to project engineers, manages customer relationship engagement, executes onboarding, inputs to product development, and delivers reporting.

- Level 3 IT Systems support to our Managed Public Cloud Services delivered to customers.

- Build, deploy and maintain AWS infrastructure.

- Prepare and review technical change requests.

- Develop and maintain operational documentation and diagrams.

- Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.

- Provide guidance and escalation support across the team as required.

- Responsible for customer engagements including regular reviews, general communications, and workshops.

- Input to and review project designs, migration plans and test plans

- Stay current with vendor supplied and other best practice cloud solution architectures.

- Participation in the after hours on-call rotating roster

Technical Skills :

Mandatory :

- High-level competency in AWS infrastructure management

- Exceptional troubleshooting skills, analytical research and problem solving.

- Scripting, automation, and infrastructure as code

- Competency in GitOps and general DevOps processes

- Understanding of ITIL framework

Desirable :

- Competent in AWS infrastructure management

- Demonstrable experience in Azure infrastructure management and Azure Active Directory

Experience :

- Demonstrable experience in a similar senior Server or Cloud support role.

- 7+ years IT experience.

- Experience in a Managed Services Provider environment in a similar role

- Experience in providing leadership and mentoring within a team.

- Other Public Cloud, Security, Linux, or Kubernetes experience.

Certifications :

Mandatory :

- AWS Associate-level certificate or certificates

Highly desirable :

- AWS Architect or equivalent certificate

Desirable :

- AWS Sys Ops Administrator or AWS Cloud Practitioner

- Other Public Cloud, Security, Linux, or Kubernetes certifications

- Private cloud platforms such as VMware or other