Front Office Associate

Role & responsibilities

Guest Relations:

• Welcome guests with a warm and friendly attitude.
• Handle check-in and check-out processes efficiently.
• Respond to guest inquiries, requests, and complaints with professionalism.
• Ensure guest preferences and feedback are recorded and addressed.

Operational Tasks:

• Manage reservations and room assignments.
• Operate hotel management software for guest profiles, billing, and bookings.
• Process payments and maintain accurate financial records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Communication and Collaboration:

• Act as a liaison between guests and other departments.
• Share necessary updates with the team to ensure seamless operations.
• Handle phone calls and emails promptly and professionally.