Operations Manager - Team Leader

Responsibilities:

• Operations Handling:  Run day to day operations, oversee patient funnel conversion and ensure operational metrics are maintained within defined SLAs
• Stakeholder Management & Coordination: Collaborate with cross-functional teams to ensure alignment of operations with company strategy.
• Data Analysis: Take data driven decisions, provide data visibility to all stakeholders and highlight any gaps in process & product.
• CSAT / Feedback Collection: Gather and report patient feedback to help improve our products/services and customer satisfaction.
• Documentation: Oversee all Maintenance of accurate records of cases, disbursements, calls, interactions and process.
• Optimize resource allocation to maintain cost-effectiveness while implementing quality assurance measures to enhance customer experience.
• Finance Responsibilities:Perform account reconciliations on a regular basis, ensuring accuracy and resolving any discrepancies and manage Accounts Payable/Receivable & invoicing.
• Monitor compliance with legal and regulatory requirements.

Qualifications:

• Minimum 4 years of experience in core operations.
• Strong leadership and decision-making skills.
• Excellent communication and problem-solving abilities.
• Proficiency in data analysis tools and techniques.
• Ability to manage multiple tasks and work under pressure.