Vertical Leader - Clinical Operations

About the Company

IKS Health enables the enhanced delivery of exceptional healthcare for todays practicing clinicians, medical groups, and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality, and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States. IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare spanning administrative, clinical, and operational burdens — so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we’re creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values

Navigate opportunities and obstacles with speed and certainty

Embed insight and capability in our people, processes, and technology

Relentlessly pursue innovation and excellence

Foster human connections and collaboration

What We Do

• Revenue Optimization Services: Our purpose-built Revenue Optimization Services reduce administrative burden, maximize revenue, and enable growth at scale while using a variable cost model. Delivered using a technology-led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey, and maximize contract utilization.
• Clinical Support Solutions: Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout, and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.
• Value Based Care: As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational, and financial outcomes.
• Digital Health Solutions: Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain, and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health’s Digital Health Solutions help solve some of provider enterprises' biggest challenges.
• Tech Engineering: Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analytics—all hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS

We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.

We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians, and thriving organizations.

We are Global: We have a global working culture across 3 continents.

We have a culture of Community!: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.

We Empower Leaders: We empower leaders, celebrate success, and leverage failure in our quest for excellence and innovation.

We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.

We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes, and technology.

We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.

We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

POSITION SPECIFICATION

• Location: Coimbatore
• Reporting To: SVP and Business Unit Head, CARE
• Qualification: MBBS + MBA
• 15+ years of experience working in US healthcare operations with a solid understanding of provider organizations including fee for service and fee for value practice models
• Clinical/Medical background (India or US)
• Degree in Management from a premier institute preferred
• Proven track record of managing teams across geographies, driving results, and progressive leadership experience
• Familiar with EHR workflow and documentation along with working knowledge of Practice Management Systems
• Experience in working in a hyper-growth environment and ability to deliver solutions through structured problem-solving
• Demonstrated ability to show thought leadership and drive consultative conversations with executive leadership
• Self-driven and proactive with the ability to multi-task and prioritize issues in a complex environment
• Project management, implementation, planning, and organizational skills
• Excellent verbal and written communication skills
• Excellent organization, motivation, leadership, and interpersonal skills

The Vertical Leader is a core part of the Care Leadership team and will be an important enabler to IKS Health’s endeavor of delivering best in class clinical solutions to US based Physician enterprises. This role will lead the Delivery and Implementation organization to ensure high levels of Customer Satisfaction and collaborate extensively with functional departments across IKS including but not limited to Sales, Product Development, Technology, Finance and Workforce Management. This role will require travel to the US 3-4 times a year that includes spending time at customer locations.

RESPONSIBILITIES

• Lead the entire business delivery unit to ensure high levels of customer satisfaction, employee engagement and operational excellence.
• Manage the P&L to drive operational and financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process.
• Serve as a key senior client liaison with deep & meaningful relationships in the client organization
• Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team.
• Leverage understanding of industry best practices to assess existing internal and client processes
• Review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer and identify delivery issues of concern by the customer and resolve them
• Provide cost effective value-adds beyond the Statement of Work that will add value to a customer
• Proactively anticipate operational issues early and escalate within IKS before the customer is aware so issues can be resolved.
• Drive implementations of Innovative solutions across the enterprise for both new and existing customers
• Program manage the onsite aspects of the Transition/Onboarding Plan
• Review customer process documents and work with the IKS team to ensure the standard operating process appropriately capture customer nuances and processes
• Work with the provider and their support staff to implement IKS processes
• Lead teams to provide pre-Sales Solutions and co-create fit-for-purpose solutions for the prospects and customers.
• Collect/review customer requirements and work with the IKS team to ensure the IKS proposed solution adequately addresses customer needs
• Collaborate with Design & Development to help define and shape new solutions / products under development based on clients’ needs & IKS’ product development goals.
• Thought-leadership coupled with networking within the customer community to enhance the positioning of IKS as well as its products & services
• Work with the customer’s project leader and the IKS delivery team to identify opportunities to expand IKS services for the customer
• Work with the IKS sales team (farming and hunting) to assist in proposals for prospects and customers for IKS services