iimjobs.com - Customer Success Manager - Calculus (2-5 yrs)

What is Calculus:

Calculus by iimjobs.com & hirist.tech is a talent mapping and salary benchmarking tool that provides real-time insights into industry compensation trends and talent availability, helping companies make data-driven hiring decisions.

Why this role matters:

As a Customer Success Manager, you won't just support customers-you'll be their strategic partner in using Calculus to make smarter, data-driven HR decisions. You'll help HR leaders unlock insights, optimize hiring strategies, and retain top talent using our platform.

What you'll do:

- Be the face of Calculus: Own customer relationships from onboarding to expansion.

- Educate & empower: Conduct engaging product demos, webinars, and training sessions.

- Create Playbook & Case Studies: Develop actionable guides and success stories to showcase the impact of Calculus.

- Drive adoption & retention: Proactively engage users, analyse their usage, and ensure they get the most out of Calculus.

- Product Marketing Support: Create customer-centric content, FAQs, and feature updates.

- Develop & Execute Drip Campaigns: Design automated email sequences to engage customers at different lifecycle stages, ensuring continuous value delivery.

- Problem-solve with impact: Address customer queries, provide solutions, and work with the product team to enhance features.

- Advocate for our users: Gather insights from HR professionals and help us shape the future of our product.

What we're looking for:

- Experience: 2-5 years in customer success, HR tech, account management, or B2B SaaS.

- HR Know-How: Familiarity with HR processes, salary benchmarking, and talent mapping is a plus.

- People Skills: Strong communication, relationship management, and presentation abilities.

- Data-Driven Mindset: Ability to analyse customer usage and improve engagement strategies.

- Tech-Savvy: Prior experience with SaaS platforms or CRM tools (like Pipedrive/ HubSpot/ Salesforce) is a plus.

- Marketing & Content Skills: Experience in creating playbook, case studies, and customer education materials is a bonus.

Location : Noida | Experience: 2-5 years | Department: Strategic Initiatives