Lead Key Account Manager (Mumbai)

Responsibilities:.

Manage a portfolio of enterprise-level customers and act as their main point of contact.

Develop a deep understanding of each customer's unique business needs and work with them to provide solutions to their problems through our product suite..

Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders..

Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.

Collect and disseminate feedback to internal teams to help improve our services and products..

Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions.

Build strong customer advocacy and ensure their retention.

Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client.

Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks.

Who we're looking for:.

MBA graduate with at least 3+ years relevant work experience in a customer success or consultancy role..

Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.

Excellent networking, relationship management and negotiation skills.

Familiarity with Supply Chain data and workflow experience preferred.

Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.

Proficient in Microsoft Office Suite specifically Excel and PowerPoint.