Customer Care Executive

****Hiring for Banking process(domestic)- Bengali Language

Key Responsibilities:

• Handle customer inquiries and resolve issues efficiently.
• Provide accurate information about banking products and services.
• Process transactions and maintain customer records.
• Ensure compliance with banking regulations and policies.
• Deliver excellent customer service and enhance customer satisfaction.
• Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience
• Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences

Requirements:

• Minimum Bachelor's degree/ Graduation must
• Prior experience in customer service or banking is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer queries and complaints effectively.
• Basic computer skills.

Benefits:

• Transport facility (Odd hours)
• Comprehensive training and development programs.
• Opportunities for career growth and advancement and other employee benefits.
• We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
• Day shift for female employees in production