101 IGT Solutions Jobs
Customer Care Executive
IGT Solutions
posted 13hr ago
Flexible timing
Key skills for the job
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We are looking for a dedicated/ professional and detailed oriented customer care executive for an Airline and Banking Process. This role involves providing customer service support on calls for airline and banking process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.
Who we are looking for?
Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, travel packages.
Handle inbound customer calls and timely information about credit card issues .
Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.
Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.
Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.
Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to the process policies and procedures.
Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.
Technical Proficiency: Familiarity with customer service software, booking systems, banking software and basic office tools. Experience with CRM platforms is a plus.
Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.
Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.
Preferred Qualifications and Experience:
What you will be signing up for?
Contact Person - Jaisika - 99109007870
Office Address:- Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016
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Employment Type: Full Time, Permanent
Read full job descriptionPrepare for IGT Solutions Customer Care Executive roles with real interview advice
Team environment is very good
Support team is not much co operative
0-4 Yrs
₹ 0.5 - 3L/yr
Gurgaon / Gurugram, Delhi/Ncr
0-5 Yrs
₹ 0.5 - 3L/yr
New Delhi, Gurgaon / Gurugram, Delhi/Ncr