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101 IGT Solutions Jobs

Customer Care Executive

0-4 years

₹ 1 - 2.5L/yr

Gurgaon / Gurugram

100 vacancies

Customer Care Executive

IGT Solutions

posted 13hr ago

Job Description

😊 Walk - in to explore exciting job opportunities and get a chance to win attractive gifts 😊


😎Save the date :- 7th & 8th March 2025😎


We are looking for a dedicated/ professional and detailed oriented customer care executive for an Airline and Banking Process. This role involves providing customer service support on calls for airline and banking process.


We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.


Who we are looking for?


Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, travel packages.

Handle inbound customer calls and timely information about credit card issues .


Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.


Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.


Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.


Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to the process policies and procedures.


Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.


Technical Proficiency: Familiarity with customer service software, booking systems, banking software and basic office tools. Experience with CRM platforms is a plus.


Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.


Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.


Preferred Qualifications and Experience:

  • Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.
  • Minimum Bachelor's degree/ Under grad drop out
  • Excellent communication skills

What you will be signing up for?

  • Promising career progression
  • Best in industry compensation
  • Transport facility
  • Comprehensive training and development throughout your tenure
  • World class work culture, you would not want to miss

Contact Person - Jaisika - 99109007870


Office Address:- Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016




✌ Lets Explore the IGT World on this occasion 🎁


Employment Type: Full Time, Permanent

Read full job description

IGT Solutions Interview Questions & Tips

Prepare for IGT Solutions Customer Care Executive roles with real interview advice

Top IGT Solutions Customer Care Executive Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.0
 Rating based on 71 Customer Care Executive reviews

Likes

Team environment is very good

  • Work-life balance - Good
Dislikes

Support team is not much co operative

Read 71 Customer Care Executive reviews

Customer Care Executive salary at IGT Solutions

reported by 263 employees
₹1.1 L/yr - ₹5.2 L/yr
11% more than the average Customer Care Executive Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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