Client Account Manager, Client Care

Role purpose
We are looking for a Client Account Manager to work within our high-performing Client Experience team in Chennai.

As a Client Account Manager, you will be working closely with IDP’s university partners to understand admission entry requirements across courses and source markets; help clients work with our digital applications and set up their portfolio of courses on our platforms. You will feedback to our product and commercial teams on client expectations and requirements to help us deliver an outstanding client experience.

Key accountabilities
Liaising with partner institutions and successfully onboarding them onto our digital platforms
Handle digital Product demos, training, and project briefs
Ensure partner universities have added and updated course data information as per specifications
Follow-up with clients to ensure optimal usage of the platform, encourage increased adoption and improve their outcomes
Work with product and commercial teams to build and maintain products and services that deliver maximum ROI for our partners
Create and validate delivery reports for commercial Teams
Required experience
Min 5+yrs of Experience 
Good communications skills 
Higher attention to detail 
Ability to multi task and stay organized 
Ability to work under pressure 
Friendly and professional demeanor