Assistant Destination Manager

Role purpose
Achieve the short term and long term goals in assigned destination for Student Placement

• Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.

• Train and maintain the approved number of certified counsellors for the destination

• Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.

• Effectively implement global priority projects at country/office

• Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style

Key accountabilities
Drive the development and implementation of destination based office business plans

• Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.

• Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts

• Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.

• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.

• Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved

• Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office

• Drive and guide the offices participation in and execution of global improvement projects where applicable

Required experience
Bachelor’s or equivalent degree

• Industry knowledge. Preferably working in sector or having prior experience in student placement sector

• Experience in developing business plans, budgets and skills to monitor, review and report on progress

• 2+ years of proven ability to motivate and lead a team to achieve demonstrable outcomes

• 4-7 year counselling experience preferably in the education industry

• Strong problem resolution skills

• Experience in working with CRM systems will be desirable

• A strong, ethical manager who acts with integrity and in the best interests of the business.

• Respects diversity in employees

• Good written and verbal English skills