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Client Manager
Swaraj Finpro
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Swaraj Finpro is looking for Client Manager to join our dynamic team and embark on a rewarding career journey.
- Client Relationship Management: Build and maintain strong relationships with clients to understand their needs, objectives, and challenges
- Act as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring overall client satisfaction
- Account Management: Develop and execute strategic account plans to meet client goals and maximize client retention
- Identify upselling and cross-selling opportunities to expand business with existing clients
- Collaborate with internal teams to deliver high-quality products or services that meet client expectations
- Needs Assessment and Solution Development: Conduct thorough needs assessments and analysis of client requirements
- Collaborate with clients to understand their business objectives and challenges
- Propose appropriate solutions, products, or services that align with client needs and add value to their business
- Project Management: Coordinate and manage client projects to ensure successful delivery within agreed timelines and budgets
- Collaborate with cross-functional teams, including sales, operations, and technical teams, to ensure smooth project implementation and client satisfaction
- Client Communication: Establish effective and proactive communication channels with clients
- Provide regular updates on project progress, deliverables, and key milestones
- Keep clients informed about industry trends, relevant insights, and opportunities that could benefit their business
- Revenue Growth and Sales Support: Collaborate with the sales team to identify new business opportunities within existing client accounts
- Assist in the development of sales strategies, proposals, and presentations to pitch new solutions or services to clients
- Participate in client meetings, presentations, and negotiations as needed
- Contract Management: Manage contract renewals, extensions, and amendments with clients
- Ensure contracts are properly executed and aligned with agreed terms and conditions
- Collaborate with legal and finance teams to address contractual issues or concerns
- Client Retention and Satisfaction: Monitor client satisfaction levels, gather feedback, and address any concerns or issues promptly
- Implement strategies to enhance client loyalty and retention
- Continuously seek opportunities to exceed client expectations and deliver exceptional customer service
- Market and Competitor Analysis: Stay updated with industry trends, market dynamics, and competitor activities
- Conduct competitive analysis to identify opportunities for differentiation and recommend strategies to strengthen the client's position in the market
- Reporting and Analytics: Generate regular reports and metrics on client performance, revenue growth, and other key performance indicators
- Utilize data and analytics to identify trends, patterns, and areas for improvement in client management and account performance
Employment Type: Full Time, Permanent
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What Swaraj Finpro employees are saying about work life
based on 3 employees
Flexible timing
Monday to Saturday
No travel
Swaraj Finpro Benefits
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