Idexcel Technologies - ServiceNow Developer - ITSM/CSM Modules (10-15 yrs)

Education/qualifications, and certifications

- B.E., B.Tech., MCA, M.Sc. (Computer Science) or equivalent

Experience :

- Minimum 10 years' experience IT as technical leader education, qualifications, and certifications

- B.E., B.Tech., MCA, M.Sc. (Computer Science) or equivalent

Experience :

- Minimum 10 years' experience IT as technical leader job skills and certifications

- Advanced expertise on Service Now (ITSM, CSM, TSM, .).

- Experience on ServiceNow App Engine. Implemented B2B Integrations with Customers /Partners using REST/SOAP and JSON/XML

- Hands-on experience of development and delivery for E2E implementation of various modules in ServiceNow, experience in B2B Integration.

- Strong technical experience in development in JavaScript, html5/css3, XML/Json, Open API integration, Java, and SQL.

- Strong experience in SDLC, application architecture & different architecture techniques, coding standards and application auditing.

- Solid experience in DevSecOps (design by security and Devops/CICD pipeline)

- Extensive background in development and delivering complex projects throughout the lifecycle.

- Experience in incident response and demonstrated broad problem-solving skills, including error examination, analysis and technical recommendations on the ServiceNow platform or related systems.

- Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe.

- Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.

- Handle crisis management calls from technical side

- Provide leadership and direction to the Delivery teams.

- Handle Operational issues related to the delivery center.

- Provide technical support and participate in the Change Control Board and/ or change control process.

- Strong negotiation and presentation skills.

- Understanding of Agile methodologies.

Responsibilities :

- Should proactively participate in application evolution (application wise/server wise/solution wise) by contributing technical enhancement to the applications.

- Will mentor and lead other developers, perform code reviews, guide/discuss, and lead decisions for ServiceNow platform & applications.

- Collaborate with cross-functional teams, including developers, system administrators, and project managers, to escalate and resolve issues efficiently.

- Strong focus on quality, code reviews & development best practices/processes.

- Write clean, efficient, and maintainable and documented code and tests.

- Create/Update/Review technical documents related to ServiceNow and its applications/modules.

- Should provide QA, UAT & Production support as and when required.

- Should provide third level support to production issues from assigned application within defined SLA.

- Review all documentation of functional and technical requirements to ensure the team delivers new and enhanced deliverables correctly and on time.

- Should develop business as well as technical knowledge on the applications.

- Should participate in project review meetings as and when required.

- Should have strong troubleshooting skills on ServiceNow and capability to propose new solutions to business problem.

- Ability to build up good user ergonomics based on new technologies like Web 2.0, HTML5/CSS3 etc.

- Work transversely with other teams and applications as well to grow & learn together.