IDCUBE - Customer Success Manager (12-15 yrs)

Company Name: IDCUBE Identification Systems Private Limited.

Job Title: Customer Success ManagerWest and South Region.

Work Location: Mumbai.

Division/Department: Sales.

Experience: 12 to 15 Years.

Salary Budget: As per industry standards with attractive commission.

Education: B. Tech/B. /M. Tech in Electronics and Communication or Electricals or relevant field.

Reports to: HeadTechnical Support and Projects.

Note: Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only.

Company Introduction:

- Founded in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India.

- We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators.

- Our solutions are backed by an impressive track record of over 4500 successful product case studies from more than 20 countries.

- At IDCUBE, we address the fragmented physical security market with our integrated approach, which minimizes costs and complexities associated with assembling solutions from diverse software brands.

- Our comprehensive software modules provide streamlined physical security management across various architectures.

- In addition to our core offerings, IDCUBE is also known for its AI-powered cloud-based access control solutions, further enhancing our capabilities in the field of physical security.

- Our commitment to innovation and excellence has made IDCUBE a trusted partner for businesses and organizations worldwide seeking robust and cutting-edge solutions for their security needs.

Job Description:

- We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions.

- This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.

Key Responsibilities:.

Customer Relationship Management:

- Develop and maintain strong relationships with existing and prospective customers.

- Serve as the primary point of contact for clients in the West and South regions.

- Ensure customers' needs and expectations are met and exceeded.

Technical Support:

- Provide technical guidance and support to customers.

- Work closely with the technical support and projects team to resolve customer issues and concerns.

- Ensure timely and effective resolution of customer inquiries.

Training and Education:

- Conduct training sessions for customers on IDCUBE products and solutions.

- Educate customers on the best practices for using IDCUBE systems.

Market Analysis:.

- Stay updated on industry trends, competitive landscape, and customer needs.

- Provide feedback to the product development team to enhance IDCUBE's offerings.

Reporting and Documentation:.

- Prepare regular reports on customer interactions, team performance, and market insights.

- Maintain accurate and up-to-date records of customer information and interactions.