Senior Manager - Outbound Sales (Motor Insurance)

Designation-Senior Manager

Location-Vashi Navi Mumbai

Roles & Responsibility

• Mange a team of approximately 10 20 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Along with fellow Team Leaders, meets and exceeds all department goals
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Education:

Graduation Mandatory

Experience:

• Minimum 2 years experience as Team lead on paper
• Over all 4+ years experience
• Candidate from Contact Centre with Insurance Sales experience Preferred

Contact Person:

Rasika Sawant

rasika.sawant@ext.icicilombard.com

7304976420