Customer Service Manager

Role: Customer Service Manager - CS Motor - FNOL Process Centre

Job Location: Mumbai - Vikhroli & Hyderabad - Begumpet

Shift: Rotational Shift and Rotational Week Off

Job Role:

Handle Inbound & Outbound Customer service calls related to Motor Claims.

To interact with internal & external customers.

Suggest Network garage based on loss severity & geography.

Coordination with Network garages.

To handle claim documentation & customer queries.

Coordination for Cashless/reimbursement claims

Skills Required:

Good communication & interpersonal skills (Good hold on English, Hindi & other regional language)

Good Soft Skills.

Experience in Motor Customer service.

Reasonable understanding of the Insurance Industry.

Technical Knowledge- Motor

Desired Qualification:

Graduate / Post Graduate / MBA (Any discipline)

Desired Experience:

1 to 4 Years of experience in customer service profile. Experience in General Insurance sector would be an advantage.

Job Specification:

Ready to work in roster shifts and roster week off

Interested candidates can share their CV on apeksha.pawar@ext.icicilombard.com