Network Operations Engineer

Responsibilities

Responsible for documenting incidents and problems per the IBM Cloud IaaS Network Services standards and practices. Serves as a technical expert in troubleshooting, problem identification and resolution of networking issues which include switches and routers belonging to Cisco, Arista Juniper etc. Should be conversant with various networking protocols/technologies and should have hands-on experience with various network support tools. The engineer should be able to make decisions based on risk, best practice and business need and clearly articulate the decision points and should have excellent written (including documentation) and verbal (communication) skills.

Engineer should showcase intent to reduce toil through automation.


Required education
Bachelor's Degree

Required technical and professional expertise

Should be willing to work in the shift environment and maintain adherence to shift timings

Coding ability using Python to write code to grep required outputs targeted towards simplifying our toil

Should be proficient and hands-on in networking concepts – both Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF)

Active monitoring of the Alert Dashboard

Should have good skills in troubleshooting, problem identification and resolution of networking issues

Should have solid experience creating technical documentation for current and future state network support needs

Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points

Ability to timeline incidents accurately and collaborate with external teams, vendors and prov

Experience with Unix (Linux/FreeBSD) servers

Exposure to global network design and management

An urge to take ownership of issues and drive the best-known solution into the discussions for the long-term goals of said projects with an eye for constant improvement

4-6 years of working on large scale service provider networks

2+ years routing and switching experience

Preferred technical and professional experience

May have worked in a multi-vendor environment with experience in Cisco, Juniper, Arista vendors.

Familiarity with the ITIL process, VPC and overlay terminologies

Valid Networking Certification – Any vendor