Process Analyst - Human Resource Operations - Learning

Responsibilities



As HR Practitioner - Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include:

· You will manage end-to-end learning administration tasks via the Learning Administration System (LMS), including but not limited to creating/modifying/cancelling courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum

· Provide employee service and act as a point of contact for employees with learning queries

· Support queries related to employee password reset

· Handle dispatching of work queue effectively

· To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries

· Provide active contribution to any ongoing projects


Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise



· Graduate/Postgraduate (MBA HR is preferred) with a minimum of 2-4 years of experience in Learning administration or Customer relationship management/business administration or a related field will be preferred

· Proven experience in Microsoft Excel, PowerPoint, MS Word and GSuite

· Excellent verbal and written English language skills

· Prior experience in Training or presentation will be a plus

· Experience working in a fast-paced, client-facing environment

· Validated organizational skills and the ability to prioritize and time management are essential for this role

· Demonstrating strong attention to detail, follow and quick responsiveness is imperative for this role

· Ability to develop effective relationships with internal and external stakeholders of the organization

· Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred

· Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions


Preferred technical and professional experience

Prior experience in Data processing or Data management skill will be preferred

Working knowledge of Workday will be an added advantage