Customer Success Manager Technical Specialist

With deep business knowledge and technical skills, Customer Success Architect are trusted advisors who counsels and guides the customer to achieve business value from their technology investment. A natural at inspiring, influencing and motivating others, youll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.
Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals. This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.To help ensure this win-win outcome, a day-in-the life of this opportunity will include, but not be limited to:
* Actively working as the customers trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
* Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
* Understanding clients main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
* Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBMs solutions.