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DELIVERY MANAGER-BANKING AND INSURANCE OPERATIONS

2-7 years

Chennai

DELIVERY MANAGER-BANKING AND INSURANCE OPERATIONS

IBM

posted 13hr ago

Job Description



You will be responsible for owning the operations function of the banking practice and managing the SLAs on production and quality. You will manage the production and quality outcome of the project along with the below.

Manage Global Trade Finance Operations for 125 people across Mumbai and Chennai.

Manage Client stakeholders in India, as well as send site i.e. EMEA or APAC.

Manage Internal IBM stakeholders, Compliance, Audit, Finance etc.

Liaise with Client Support team and follow up on operational issues and initiatives.

Overall project plan, budget, structure, schedule and staffing requirements for the Back Office delivery.

Lead all operational topics & drive performance as per SLAs.

Manage margins for the project. Optimal utilization of resources.

Ensure effective Goal setting and Performance management for reporting staff, create sufficient back ups, succession planning.

Create and promote Employee engagement & retention, Employee Growth & development and Rewards/Recognition schemes for the entire process.

Promote Innovation and Six Sigma culture. Supervise value addition projects from time to time. Continuous improvement in quality and productivity.

To foster strong inter-personal relationships within the team to cohesively bond them together with the company and integrate them with the vision and core values.

Responsible for creation and presentation of Business Reviews




  • Required education
    Bachelor's Degree

    Preferred education
    Master's Degree

    Required technical and professional expertise

  • Experience inBanking Operations

  • Overall, of 12+ years work experience in Trade Finance Operations.




  • Preferred technical and professional experience



  • Preferred international banking experience.

  • Employment Type: Full Time, Permanent

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    What people at IBM are saying

    3.6
     Rating based on 41 Delivery Manager reviews

    Likes

    Learning and Career opportunities

    • Salary - Excellent
    • +6 more
    Dislikes

    Slow Growth in few sectors

    Read 41 Delivery Manager reviews

    Delivery Manager salary at IBM

    reported by 313 employees with 14-22 years exp.
    ₹11 L/yr - ₹42.2 L/yr
    7% less than the average Delivery Manager Salary in India
    View more details

    What IBM employees are saying about work life

    based on 22.1k employees
    78%
    84%
    66%
    79%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    IBM Benefits

    Work From Home
    Soft Skill Training
    Health Insurance
    Job Training
    Cafeteria
    Free Transport +6 more
    View more benefits

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