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GSA - Front Office
Ibis Styles
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Primary Responsibilities
Front Office Operation
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests complaints and comments tactfully and efficiently
- Handling guests mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Your experience and skills include:
- Relevant diploma / degree in Hotel Management.
- Minimum 6 months to 1 year of experience.
- Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
- Displays high level of flexibility, initiative, sincerity and team work.
- Knowledge about Opera would be an advantage.
Employment Type: Full Time, Permanent
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based on 7 employees
Flexible timing
Rotational Shift
No travel
Ibis Styles Benefits
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