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66 Ibis Styles Jobs
Guest Service Associate - Front Office
Ibis Styles
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Qualifications
BHM
Employment Type: Full Time, Permanent
Read full job description What people at Ibis Styles are saying
Guest Service Associate salary at Ibis Styles
reported by
1
employee
with 2
years exp.
₹9
L/yr - ₹11.5
L/yr
369%
more
than the average Guest Service Associate Salary in India
View more details
What Ibis Styles employees are saying about work life
based on 7 employees
Flexible timing
Monday to Saturday
No travel
Ibis Styles Benefits
View more benefits
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