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68 Ibis Styles Jobs
Reservation Manager
Ibis Styles
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist .
Join us and become a Heartist .
Job Description
Customer Service
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests enable the team to understand guest requirements
Financial
- Responsible for maintaining high level of room sales by up selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating policies Procedures.
- Ensure maximum room occupancy within agreed overbooking policy
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Check the grooming and hygiene of the team.
- Conduct briefing for Reservation team
- Communicates with GSM all information likely to be interest to them
- Closely liaise with Sales Marketing
- To practice up selling of rooms
- Ensuring that the team strives for achieving the budget and goals of the department
- Ensuring that the guest special requests are taken care of.
- Ensuring that the airport pick up and drop is communicated to team well in time
- Ensuring the all VIP to be marked on the system as VIP
- Making sure that the Opera system does not have double guest profile
- Ensuring that the field picked up in Opera are accordingly to the guest information
- Reports to be in proper manner
- Ensuring that the inventory is properly controlled
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- The propensity to recognize and acknowledge other peoples ideas.
Other Duties
- Ensure cleanliness of all areas under the supervision
- Helping other department in case of emergency.
Qualifications
Graduation
Hotel Management
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Employment Type: Full Time, Permanent
Read full job description What people at Ibis Styles are saying
What Ibis Styles employees are saying about work life
based on 7 employees
Flexible timing
Monday to Saturday
No travel
Ibis Styles Benefits
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