Customer Success Specialist

We're looking for an energetic, detail-oriented Customer Success Specialist to join our team. You'll play a key role in supporting our client projects, working closely with cross-functional teams, and helping us deliver top-quality service to our clients.

Requirements:

• Educational background, preferably in the fields of computer science or engineering
• Technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills, written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Travel across India as needed, with a primary focus on supporting clients in your base location.
• Good to have - Prior experience in ed-tech organisations

Role & responsibilities:

• Project Support: Collaborate with our teams, clients, and vendors to ensure seamless project execution. You'll gather client requirements, schedule assessments, and coordinate with content and development teams to deliver courses on time. By helping keep projects on track, youll contribute to meeting client needs and expectations.
• Onboarding of Learners: Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program. You'll be responsible for creating a smooth and positive start for learners.
• Documentation & Progress Tracking: Stay organized and detail-oriented! Track and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates. Your role will be central in ensuring that project documentation is accurate and up-to-date.
• Learner Progress Reporting: Regularly assess and compile learners' progress and share this information with clients. You'll be key in providing clients with clear insights into their learners development and achievements.
• Client and Stakeholder Relations: Work directly with clients and stakeholders to build strong, positive relationships. Youll play a part in keeping clients happy by addressing issues swiftly and professionally, ensuring any concerns are resolved and client satisfaction is maintained.

This role is full of variety and provides excellent hands-on experience, including the opportunity to travel and work with a range of clients across India. If youre looking for a position thats dynamic, exciting, and packed with growth potential, apply now to start your journey in Customer Success with us!