Customer Support Executive

Imagine being the guiding voice that helps readers access Acharya Prashant's transformative literaturea collection of 150+ books, including 12 National Bestsellers, that is actively transforming lives worldwide.

As a Customer Support Executive in the Books Department at PrashantAdvait Foundation, you won't just answer queries you'll be a part of a mission to inspire, empower, and connect people with life-changing insights.

Every interaction you have will be a step toward transforming lives. Whether helping a reader find the right book, assisting with an order, or resolving an issue with patience and care, you'll be making Acharya Prashant's wisdom accessible to more people. Your efforts will directly contribute to the spiritual and intellectual growth of readers seeking clarity and answers.

Acharya Prashant, an alumnus of IIT-D, IIM-A and an ex civil servant, is the world's most-followed spiritual leader, with over 77 million followers across social media. He is a powerful voice of spiritual-social awakening in the world today. A blazing torch of Vedanta, a vocal warrior against superstition and inner weaknesses, an advocate for animal welfare, environmental activist, a friendly guide to the youth - he wears many identities.

As a spiritual teacher, author, and philosopher rooted in Advait Vedanta, he has transformed the lives of hundreds of millions of people globally, sharing profound wisdom in simple, practical, and accessible ways.

His literature spans 10,000+ videos, 150+ books, 8000+ articles from various genres, including spirituality, self-help, psychology, and philosophy, offering readers a deep exploration of timeless wisdom across multiple dimensions of life.

PrashantAdvait Foundation, founded by Acharya Prashant, now brings you the opportunity to join us on this embarking journey where creativity meets profound wisdom, empowering you to make a meaningful difference in the world.

Key Responsibilities

Customer/Reader Interaction:

• Respond to customer inquiries via phone, email, chat, or other communication platforms.
• Address customer complaints or concerns promptly and professionally.
• Provide product-related information, including book details, courses, or other offerings.

Order Management

• Assist customers in placing, tracking, and resolving issues related to book orders.
• Coordinate with logistics and operations teams to ensure timely delivery and quality service.

Problem-Solving & Feedback

• Resolve issues related to orders, delivery, returns, and refunds.
• Offer troubleshooting assistance for digital products, subscriptions, or website usage.
• Collect and document customer feedback for service or product improvement.

Digital Engagement

• Maintain a professional tone while addressing queries on social media or online forums

Knowledge Building

• Stay updated with Acharya Prashant's latest books, teachings, and programs to offer accurate information and guidance to customers.

What You Need

• Strong Communication Skills: Fluency in English and Hindi (spoken and written) to effectively connect with a diverse customer base.
• Customer-Centric Attitude: A genuine approach to assist readers and resolve their queries effectively.
• Organizational Abilities: Strong time management and multitasking skills to handle multiple queries and tasks simultaneously.
• Tech Savviness: Proficiency in CRM tools, MS Office Suite, and the ability to quickly adapt to new software.
• Connect with Acharya Prashant teachings: Familiarity with Acharya Prashants teachings or a willingness to deeply engage with his work.

Work Arrangement Details

• Work Mode: Full-time preferred (Remote or Office-first hybrid)
• Location: Greater Noida (preference for candidates in the Delhi-NCR region)

What You Get

• A Fulfilling Role

Be a part of a mission-driven organization that brings clarity and wisdom to millions.

• Transformative Work Environment

Exposure to profound spiritual teachings and the opportunity to grow in every aspect of your life.

• Competitive Compensation

Industry-leading salary packages.

Application Deadline: Please submit your application by 25 January 2025.

Apply now to embark on a journey where your role becomes a medium for spreading timeless wisdom!