Customer Support Executive

This operation is based in the US, so the employee will be required to work from 12 am IST to 8am IST. Strong verbal and written English skills are a necessity.

Role & responsibilities

• Respond to all calls and all guest inquires respectfully and professionally.
• Think critically and proactively to resolve issues observed or alerted to at select locations in a prompt and efficient manner to ensure a high level of customer service is delivered to all guests.
• Review/observe operations at select locations to determine if company policies and procedures are being properly executed and adhered to and prepare quality assurance and other reports as directed.
• Display a positive and enthusiastic approach to all assignments.
• Work shifts during weekends/nights/holidays in support of a 24/7 operation, as required.
• Will be responsible in shadowing new employees or assisting Manager in training new employees.

Desired Candidate Profile

• Excellent verbal and written English communication
• Technological competence including ability to learn new software and computer applications
• 1-2 years of experience in US or UK based call center
• Good listening skills, interpersonal skills, with attention to guest and client satisfaction.
• Excellent multi-tasking and problem-solving capabilities.
• Reliable employee and able to quickly grasp new concepts, processes, and other data.
• Ability to participate as an effective team member in support of 24/7 operation, 365 days/year.

Perks and benefits

• Attractive performance bonus for the best performer of the month
• Employee health insurance
• Paid time off
• Optional off on festivals
• Incentives for working on mandatory national holiday
• Night Shift Allowance: 350 Rs/shift.
• For example, if you work 22 night shifts in a month, the calculation would be: 350 Rs × 22 shifts = 7,700 Rs. This amount will be directly added to your salary for that month.