Customer Support Executive

Role & responsibilities

• Answer inbound customer calls
• Handle renewals and cancellations
• Provide account information and status
• Provide workflow assistance
• Manage all customer issues and requests
• Develop and improve customer experience
• Work with IT and Finance teams to resolve customer issues
• Manage complaints

Preferred candidate profile

• Bachelors degree
• 2+ years of experience
• Excellent verbal and written communication, analytical and problem-solving skills
• Strong customer service skills
• Strong interest in IT or construction products
• Knowledge of Excel, Word, and PowerPoint

Perks and benefits