SDM - RCM Professional

SUMMARY:
Execute day to day activities, planning of deliverables as per availability of agents. Overseeing and driving all team members and their activities towards every client account. To ensure the team meets the required SLAs, both in terms of production and quality of work. Identify issues and proactively plan on resolution for clients and accounts. Handle client escalations, participate in client calls and status meetings as per required, and ensure proper feedback is communicated to the respective stakeholders. Initiate process improvement methods and best practices that will improve the performance of the team

JOB DETAILS:
Good comm skills with neutral accent
Good English Written and Listening skills
Willing to work in US shift timings
Good computer skills and the ability to use business support software.
Managing company budget and finances.
Ability to manage conflict and offer suitable resolutions.
Strong customer service, project management, and quality control skills.
Resource planning skills.

QUALIFICATIONS:
Graduate in any discipline MBA preferred.
Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
Solid verbal and written communication skills are required.
Must posses strong skills on Financials and underatnding of SLAs/KPIs Posting Category Healthcare Opportunity Type Regular Country India