Strategic Account Director - Customer Success - BFSI/Lending Business Sector (15-25 yrs)

Must have experience in Digital Transformation, Customer retention, upsell, cross sell, solution selling, Manage Large Accounts(Banks/lending/Insurance)

About You -

- You have about 15+ years in leading customer-facing organizations, with a proven track record of driving customer success and revenue growth, ideally in a Customer Success, Program Management, Account Management or Consulting role.

- You have a deep understanding of the Financial Services industry and digital transformation, especially with large Financial Services organizations

- You have a track record of deeply understanding products and how they deliver value to complex customers with large employee bases

- You are Client-Obsessed: You live for your clients, know their businesses inside out from strategic objectives to organizational structures. And network at the highest possible levels across yourportfolio to ensure there is appropriate executive level engagement

- You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle with the ability to apply your expertise contextually

- You have a proven ability to guide, lead and coach client leadership/project teams across the lifecycle of complex programs and strategic initiatives

- You have the capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.

- You have the ability to mobilize and inspire a diverse and geographically dispersed Vymo Account Team to drive successful business outcomes for the customer.

- You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers

- You exhibit thought leadership and genuine curiosity of Digital Trends and emerging technology; Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

- You are a self-starter- willing to put fingerprints on the work.

- You have excellent communication skills. Remember communication is not what you say but what other people understand.

- You have the ability to thrive in a fast-paced, unpredictable environment

- You are a resourceful and creative problem solver, never losing sight of the "why" behind the "what.