Idfy - Head - Customer Success (10-20 yrs)

Want a seat on the IDfy rocketship?

Unlock the next billion! Did you know that IDfy has verified more than 100mn profiles around the world? In the next 2 years, we want to touch a billion users. If you wish to be part of this rocket ship filled with lots of action and learning, we welcome you to be part of the team! IDfy builds products on cloud-based technologies that run mission-critical functions at large organizations and rapidly growing start-ups.

Our technologies run customer onboarding processes for Banks like HDFC Bank, build delivery networks of e-commerce majors like Amazon and Zomato, drive financial inclusion for Paytm and BharatPe, and safeguard the likes of Dream11 and MPL from fraud and money laundering. We have more than 1500 customers worldwide.

In 2021, IDfy was named 'Fintech Scale up of the year' by IFTA.

The outcomes you will drive:

1. Your clients will realize 50x return on their IDfy investment

2. 100% customer retention

3. Tremendous client loyalty & advocacy

Your core responsibilities will be to:

- Deeply understand our client's business goals, current processes and challenges

- Build trustworthy relationships with various client stakeholders

- Build & execute plans to solve the client's business objectives for which they onboarded IDfy

- Educate clients on industry best practices

- Be the client's voice at our table, fearlessly advocate for your client internally within IDfy

- Build, mentor, and manage a high-performing Customer Success team

Skills & traits that will make you successful in this role:

- Curiosity

- Problem solving mindset and skills

- Emotional resilience

- Tremendous ownership and drive

- Crisp and impactful verbal and written communication skills

- Attention to detail

- Leadership

- Ability to stay organized and run multiple projects in parallel

- Technical understanding of SaaS platforms, Web technologies is a plus

Yes, some qualifications will help

- Bachelor's degree in computer science, Engineering, or a related field.

- An MBA from a top tier institute and relevant technical certifications are a plus

- Past experience in the Financial Services space will be a plus