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HSBC Group

Compare

4.0

based on 4.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

179 HSBC Group Jobs

Senior Universal Banker

HSBC electronic data processing india pvt ltd

4.0

based on 4.6k Reviews

1-15 years

Chennai

1 vacancy

Senior Universal Banker

HSBC Group

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Service Anti Money Laundering Customer Experience Management Operational Risk Management Product Sales

+ 2 more

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Profile

A branch based customer facing role focused on servicing to primarily meet and greet customers upon branch entry & provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.

Undertake lower risk product sales (up to and including account opening) and use EDRAS sales process to discover more complex customer needs for referral to sales staff and/or branch specialists. Deliver customer service proposition by providing a consistently excellent customer experience and engaging and assisting customers to use Digital & self service channels where appropriate.

Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

1. Engage and Discover Customer Needs on Branch Entry

2. Acquire New to Bank Customers

3. Deliver Service Excellence

4. Promote and deliver Multi-Channel Engagement

5. Support the Branch

6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk

Requirements

Preferred candidates will have strong B2B experience in the Banking space
Good knowledge on some of the products that include GTRF, GLCM and Treasury.
Strong experience in creating new business opportunities and acquiring clients for the organisation.
Graduate with 2 years of experience

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click HERE

You ll achieve more at HSBC.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Universal Banker roles with real interview advice

What people at HSBC Group are saying

4.0

Rating based on 5 Universal Banker reviews

Anonymous · Customer Success, Service & Operations in Pune

Likes

Overall good experience in HSBC work life balance employee fraindly work environment, good training for new joiner, operation process is also good,

Salary - Excellent

+6 more

Dislikes

All good nothing to dislike

Read 5 Universal Banker reviews

Universal Banker salary at HSBC Group

reported by 17 employees with 1-19 years exp.

₹4 L/yr - ₹8 L/yr

10% less than the average Universal Banker Salary in India

View more details

What HSBC Group employees are saying about work life

based on 4.7k employees

65%

84%

75%

83%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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HSBC Group Chennai Office Location

View all

Chennai (1)

Chennai Office

The Hongkong and Shanghai Banking Corporation Limited, Private Banking Department, 4th Floor, "Rajalakshmi" No. 5 & 7 Cathedral Road, Chennai Chennai
600 086