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Assistant Vice President Quality Checking, Human Resource Advisory
10-15 years
Hyderabad / Secunderabad
1 vacancy
Assistant Vice President Quality Checking, Human Resource Advisory
HSBC Group
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Help Establish a robust Quality Assurance (QA) culture across HR Advisory.
- Ensure accurate and timely output of Quality Checking, ensuring results are accurately recorded as per accepted standards. Demonstrates effective, timely communication with key stakeholders related to individual cases.
- Identify performance improvement opportunities for Investigators and provide feedback to Line Managers and Investigators that will enhance the quality of investigations.
- Identify themes of repeated quality issues and or improvements to current policy and process, working with Independent Quality Assurance to drive improvements.
- Act as a Quality SME for Investigators and Line Managers.
- Establish effective relationships with Independent Quality Assurance.
- Develop and maintain a collaborative working relationship with relevant HR Advisory Investigators and other relevant functions, key business stakeholders both internal and external as directed.
- Maintain and observe all HSBC control standards and observe the Group HR FIM, including adherence with recommendations made by internal/external auditors and external regulators.
- Highlight where processes could be improved or simplified.
- Ensure all QC work is completed to standards set within Investigation QA , applying Global and Local instruction knowledge for area being assessed i.e. considering any local dispensations, sampling based on risk.
- Use the ServiceNow tools to manage queries effectively, ensuring case details are logged accurately and no data or privacy risk concerns.
- Strong inter-personal and communication skills, both verbal and written, in addition to numerate and detail orientated with experience of documenting information in a clear, concise manner
- A good understanding of the principles of HR functions, Employee relations and investigations experience
- Well-developed analytical, problem solving and decision-making skills combined with influencing and negotiation skills. Excellent organisational and planning skills / attention to detail
- Collaborative working style
- Persistence and courage of their own convictions to follow up on noted quality issues and monitor agreed management
- Proven ability to work well under pressure within demanding and changing timescales/deadlines
- Strict adherence to the requirements of confidentiality, discretion and integrity
- Previous auditing or assurance experience is an advantage as well as a working knowledge of Employee Relations and or workplace investigations
Employment Type: Full Time, Permanent
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