Add office photos
HSBC Group
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
204 HSBC Group Jobs
Global Managed Print/Delivery Head
15-20 years
Pune
1 vacancy
Global Managed Print/Delivery Head
HSBC Group
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead all aspects of the Global Managed Print service, delivering the highest standards of customer service through a fully managed outsourced solution with our global print supplier (HP).
- Build strong stakeholder/vendor management skills to manage the relationship with our global managed print supplier (HP), ensuring contractual and service responsibilities are upheld through robust governance and monitoring of contractual SLAs/KPIs.
- Define a strategic direction for the banks managed print environment, identifying opportunities to transition from internal infrastructure and onboard the service to Cloud technology.
- Be responsible for the end to end service ensuring HP manage the service and the HP Production Support Desk (PSD L2/L3/L4 team) respond to incidents in a timely and efficient manner in line with SLAs/KPIs.
- Accountable for the financial budget, spend and governance, ensuring annual spend is kept within budget and all global monthly invoices are correctly invoiced and reconciled. Implementing opportunities to drive down costs, eradicating unnecessary processes and exploring opportunities for service efficiency and rationalising the service where possible.
- Manage the internal HSBC regional service owners to drive a standardised service ensuring service standards are achieved consistently across all geographies.
- Third Party Engagement Manager (TPEM) for the global Master Service Agreement (MSA) ensuring compliance with TPEM policy and standards
- Responsible for the overall adherence and compliance to key controls ensuring the services are effectively risk managed.
- Strong technical knowledge to support Windows/SQL server infrastructure
- Knowledge and understanding of onboarding to Cloud infrastructure
- Excellent stakeholder/relationship and vendor management skills with the ability to negotiate and influence decision making.
- Knowledge/proven experience of contract management/working with an out-sourced supplier
- Agile methodology with a proven track record of working with JIRA/Confluence/Kanban Boards
- Excellent Leadership skills able to manage and motivate a global team
- Excellent communication, problem solving an negotiation skills, focusing on remote and written communications with experience of interacting with senior stakeholders and colleagues
- Strategic thinker, with excellent decision making and risk management skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Delivery Head roles with real interview advice
People are getting interviews at HSBC Group through
People are getting interviews through
(based on 324 HSBC Group interviews) What people at HSBC Group are saying
Rating based on 1 Delivery Head
review
Anonymous · It Services
in Hyderabad/Secunderabad
Work life balance
Too much bureaucracy....
Read 1 reviewDelivery Head salary at HSBC Group
What HSBC Group employees are saying about work life
HSBC Group Benefits
View more benefits
Compare HSBC Group with
Standard Chartered
ICICI Bank
Axis Bank
HDFC Bank
State Bank of India
Kotak Mahindra Bank
IndusInd Bank
Yes Bank
RBL Bank
JPMorgan Chase & Co.
Wells Fargo
UBS
BNY
State Street Corporation
American Express
Citicorp
Morgan Stanley
BNP Paribas
Cholamandalam Investment & Finance
HDFC Sales
Similar Jobs for you
HSBC Group Pune Office Location
Maharashtra 411001
Assistant Vice President Quality Checking, Human Resource Advisory
10-15 Yrs
Hyderabad / Secunderabad
Finance NFR Assistant Vice President - Regulatory Reporting
9-14 Yrs
Gurgaon / Gurugram
Project Management, Strategy management/Delivery Head
7-12 Yrs
Bangalore / Bengaluru
