AVP - Human Resources

Why join us?

HSBC Learning & Talent Development (L&TD) works with Business and HR leaders to transform Leadership & People Management capabilities across colleagues to enable a future-fit organization. A self-sustainable learning culture fueled by growth mindset provides for an opportunity to identify and groom Talent across the Organization along with focus on mental wellbeing, diversity, inclusion and collaboration.

L&TD implements organization-wide learning solutions that meet the strategic learner needs and prepares them to take up more strategic and more complex roles to enable the Organization achieve its objectives.

The Opportunity:

Exciting opportunity to be a Learning leader and Performance Consultant to the HSBC Tech India Business - an opportunity to demonstrate industry knowledge, business acumen coupled with strong verbal and written communication skills. S/He should be able to design end-to-end learning solutions across the Organization, for multiple business verticals spread across different locations in India. S/He should have great influencing skills towards effective stakeholder management while driving complex learning assignments; The role requires the Learning Consultant to drive the execution of key priorities toward achieving the L&TD team goals.

What you ll do:

Formulate & Implement Learning Strategy - Work with HSBC Technology business leadership, Regional and Global Learning & Talent Development team, other HR functions and help define and implement sustainable, strategic learning initiatives in alignment with Business Strategy and HR/People Priorities

Design, develop and deliver end-to-end learning solutions to support HSBC colleagues develop leadership, behavioral capabilities to meet the business outcomes

Lead data analysis to drive advanced understanding of learning consumption, measurable impact and report out to relevant insights to all relevant stakeholders

Manage process related to the tracking of learner compliance with mandatory/recommended learning requirements and onboarding training

Ensure HSBC policies, programs, and guidelines are followed and manage exemptions/exceptions, as needed

Participate in or lead learning project teams to build positive, collaborative partnerships among business stakeholders, SMEs and peers

Provide functional area expertise to identify, research and resolve complex problems

Execute and operationalize development programs and processes

Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making

Strategy

Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards

Monitor progress made by the learners to achieve required proficiency in line with the desirable results

Drive strategic learning initiatives that support the HTI business strategy and streamline processes, management information (MI), and reports for audit preparedness

Act as a performance improvement consultant around analyzing needs, solutioning and executing strategy focused on building leadership capabilities across roles within the business

Develop and sustain a high touch learning culture and enable a consistent approach towards development

Manage L&D investment through effective planning, budgeting, forecasting, and vendor management

Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making

Oversee the delivery of Tech India learning and capability development programs through collaboration with Tech Academy and core COE teams

Stakeholder Management

Leverage deep relationship with key business leaders and develop a strong understanding of business needs and strategic priorities to provide effective service delivery

Act as a learning consultant and manage key stakeholder relationships across business verticals and locations

Build trusting relationship within team and outside, contribute to building a positive and nurturing team culture

Build strong and deep relationships with internal and external stakeholders

Support the L&TD leadership in the dissemination and monitoring of the team s BAU assignments as well as track and drive the completion of tasks, projects deliverables

Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system

Create and submit quarterly training calendar to vendor partner team in a timely manner. Publish calendar on time for business to enroll and participate

Deploy HSBC University priority programs, Global Mandatory Trainings, D&I Training within expected timelines

Operations

Track and maintain the learning budget for L&TD CoE by using advanced financial management skills.

Execute the development activities for HTI business teams including identifying learning needs, enabling development and design of learning content, delivery of training programs, measurement and analysis of learning effectiveness

Proactively identify risks and recommend opportunities for process improvement

Strengthen HTI s Learning and Talent Development needs by aligning with the business objectives

Maintain oversight on all vendor delivered programs within HTI

Capture data and metrics around Talent Development programs and deliver insights and dashboards to leadership on compliance, capability, skill gaps, learning trend movement, as well as efficiency and effectiveness of L&D investments.

Periodically communicate the right set of metrics to the relevant stakeholder group