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HSBC Group
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277 HSBC Group Jobs
Iseries/Consultant Specialist
3-7 years
Pune
1 vacancy
Iseries/Consultant Specialist
HSBC Group
posted 5hr ago
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Flexible timing
Key skills for the job
Job Description
Some careers shine brighter than others.
If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will be:
- Provide full scope of the day-to-day Production Support service for Online and offline jobs, including live Incidents, incident recovery as well as post-resolution Problem management activities.
- Participate in crisis calls with periodic updates to business and stakeholders.
- Bring effective collaboration among various IT teams for quick investigation/incident resolution.
- Identify implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents.
- Work on root cause analysis , Incident recovery , investigations and functional query resolutions.
- Work closely with the Engineering / product teams to bring technical improvements, performance tuning, cost saving, process efficiencies, demanding SLAs, fix repeated incidents in production.
- Participate in various change deployments, Disaster recovery, and related post implementation verifications, including pre-activity engagement.
- Contribute productively to the teams objectives, application support availability and activities to achieve shared goals.
- Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time.
Requirements
To be successful in this role, you should meet the following requirements:
- Experienced IT professional, with experience in supporting iseries based applications.
- Very good knowledge of Core Banking application - Online and offline jobs and interfaces - MQ, C:D, sFTP, IWS api,programming languages CLLE / RPGLE / DB2400 /SQL
- Strong analytical skills to identify and resolve problems whilst maintaining service performance and quality of output.
- Very good hands-on trouble shooting skills is needed, develop quick emergency fixes.
- Should have solid understanding of production support processes, good Knowledge on Incident/Change/Problem/Service Management process.
- Strong communication and presentation skills.
- Should be able to collaborate with teams across multiple regions and ability to manage crisis.
- Experience in monitoring tools, basic knowledge of Agile (scrum methodologies) and JIRA, RTC, Service Now, Certification like Agile will be added advantage
- Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure)
- Good team spirit and qualities like taking ownership, open to work in shifts, support weekend activities, provide assistance, guidance, share knowledge to team and juniors
Employment Type: Full Time, Permanent
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What people at HSBC Group are saying
Rating based on 95 Consultant Specialist
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Work life balance is been given high priority in HSBC
- Salary - Good
+5 more
Dislikes
Promotions takes time to get as you need to be exceptional and need to do something extra from the existing roles and responsibilities
- Promotions - Bad
Consultant Specialist salary at HSBC Group
reported by
1.2k
employees
with 4-16
years exp.
₹10
L/yr - ₹35
L/yr
16%
more
than the average Consultant Specialist Salary in India
View more details
What HSBC Group employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
Submitted by Company
Pay and benefits Flexible working Career development
Submitted by Employees
View more benefits 
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