Senior Digital Manager, Wholesale Digital Channels

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Wholesale Customer Channels function aims to drive digitization at scale by transforming our customer experience across product verticals for both the Global Payments Solutions (GPS) and Global Trade and Receivables Finance (GTRF) businesses. These businesses cover over 90% of the world s trade and capital flows, with access to over 150 clearing systems across 95% of Fortune 100 companies. We are uniquely positioned to help our customers with their working capital needs, mitigate global trade risk, make payments, reconcile receivables and manage their liquidity by maximizing the use of capital.

We are currently seeking a high caliber professional to join our team as Senior Digital Manager.

Principal responsibilities :

Lead the Wholesale Customer Channel Team in India to develop, implement and commercialize Customer Channels solutions and propositions, enabling the Corporate and Institutional Banking (CIB) Business to meet its strategic objectives.

• Responsible for identifying and implementing key business priorities in India across the Customer Channel landscape, working in close partnership with the Global Delivery teams, IT and Business stakeholders
• Position HSBC s digital channels as a leading provider of digital services for Corporate clients in India by actively engage with frontline teams and customers
• Drive the digital agenda to increasing channel utilization and reducing manual txn, through increased commercialization efforts including training and communication to internal teams and clients. Effectively use data and analytics to identify opportunities to drive utilization and measure success of such Commercialization efforts
• Support complex client deals and solving requirements. Actively participate in customer conversations, RFPs, RFIs to identify new digital solutions and opportunities for future developments.
• Ensure all local regulatory requirement are effectively managed i. e. resolved, escalated etc in line with HSBC policies and requirements
• Support delivery and commercialization of HSBC s customer facing digital channels, propositions and capabilities in a manner that is sufficiently flexible, scalable, simple and consistent in meeting the needs of both global and local businesses.
• Support channel management activities and escalations as may occur from time to time. Find effective ways of reducing time spent on such activities eg. automation or self service
• Set expectations, share best practice and manage, monitor, coach and develop the India Customer Channel team to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience
• Lead and encourage constructive cross country and cross business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with the bank s diversity policy or the best interests of the business and its customers

Requirements

• People or Team Management, Cross border remote management will be an advantage
• Experience in dealing with technology platforms
• Programme Delivery and Process improvement
• Experience in managing e-commerce or digital platforms
• Exposure to dealing with Corporate Banking customers
• Experienced project or programme manager with relationship management skills or industry product specialist
• High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce and ecommerce
• High level oral and written communication skills and presentation skills including public speaking
• Complex and analytical reasoning
• Technical and Computer skills