Housing.com - Deputy Manager - Telesales Operations (5-9 yrs)

Role : Deputy Manager - Telesales Operations

Department : Product - Operations

Who we are?

REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital advertising business specialising in property. It operates Australia's leading residential and commercial property websites, realestate.com.au and realcommercial.com.au and owns leading portals in Hong Kong (squarefoot.com.hk) and China (myfun.com).

REA Group also holds a significant minority shareholding in Move, Inc., operator of realtor.com in the US, and the PropertyGuru Group, operator of leading property sites in Malaysia, Singapore, Thailand, Vietnam and Indonesia. REA India is the only player in India that offers a full range of services in the real estate space, assisting consumers through their entire home seeking journey all the way from initial search and discovery to financing to the final step of transaction closure. It offers advertising and listings products to real estate developers, agents & homeowners, exclusive sales and marketing solutions to builders, data and content services, and personalized search, virtual viewing, site visits, negotiations, home loans and post- sales services to consumers for both buying and renting.

With a 1600+ strong team, REA India has a national presence with 24 offices across India with its corporate office located in Gurugram, Haryana.

Housing.com :

Founded in 2012 and acquired by REA India in 2017, Housing.com is India's most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company's experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.

PropTiger.com :

- PropTiger.com is among India's leading digital real estate advisory firm offering a one-stop platform for buying residential real estate. Founded in 2011 with the goal to help people buy their dream homes, PropTiger.com leverages the power of information and the organisation's deep- rooted understanding of the real estate sector to bring simplicity, transparency and trust in the home buying process. PropTiger.com helps home-buyers through the entire home-buying process through a mix of technology-enabled tools as well as on-ground support. The company offers researched information about various localities and properties and provides guidance on matters pertaining to legal paperwork and loan assistance to successfully fulfil a transaction.

Our Vision :

- Changing the way India experiences property.

Our Mission :

- To be the first choice of our consumers and partners in discovering, renting, buying, selling, financing a home, and digitally enabling them throughout their journey. We do that with data, design, technology, and above all, the passion of our people while delivering value to our shareholders.

Our Culture :

- Culture forms the core of our foundation and our effort towards creating an engaging workplace that has resulted in REA India being ranked 3rd among the coveted list of India's Best 100 Companies to Work For in 2023 by the Great Place to Work Institute- . REA India was also ranked in the top 25 workplaces in 2022 & 2021 and in top 50 in 2019. In addition, REA India was also recognized as Best WorkplaceTM in Building a Culture of Innovation by All in 2024 & 2023 and India's Best WorkplacesTM in Retail (e-commerce category) for the fourth time in 2024.

- REA India is ranked 4th among Best Workplaces in Asia in 2023 and was ranked 55th in 2022, & 48th in 2021 apart from being recognized as Top 50 Best WorkplacesTM for Women in India in 2023 and 2021. REA India is also recognized as one of India's Top 50 Best Workplaces for Millennials in 2023 by Great Place to Work- .

- At REA India, we believe in creating a home for our people, where they feel a sense of belonging and purpose. By fostering a culture of inclusion and continuous learning and growth, every team member has the opportunity to thrive, embrace the spirit of being part of a global family, while contributing to revolutionize the way India experiences property. When you come to REA India, you truly COME HOME!

- REA India (Housing.com, PropTiger.com) is an equal opportunity employer and welcomes all qualified individuals to apply for employment. We are committed to creating an environment that is free from discrimination, harassment, and any other form of unlawful behavior. We value diversity and inclusion and do not discriminate against our people or applicants for employment based on age, color, gender, marital status, caste, religion, race, ethnic group, nationality, religious or political conviction, sexual orientation, gender identity, pregnancy, family responsibility, or disability or any other legally protected status. We firmly strive to eliminate any barriers that may impede equal opportunities while also recognizing that specific job roles may require appointees to possess the necessary qualifications, skills, abilities to perform essential functions of the position effectively.

We're looking for an Assistant Manager - Tele-Sales Lead to join our team and help us scale one of the fastest-growing businesses at REA India. In this role, you'll be responsible for monetizing our homeowner base, delivering a premium sales experience, and collaborating with multiple agencies and partners to drive exceptional results.

We want to work with you if you:

- Have 5 to 10 years of experience managing large sales teams and improving sales productivity

- Are data-driven, using insights to optimize processes and deliver results

- Excel in providing a premium and high-quality sales experience to homeowners

- Thrive in a fast-paced environment, with a go-getter attitude and ability to manage multiple priorities

Key Responsibilities:

- Team Leadership & Supervision: Manage a team of telesales agents, ensuring they meet performance goals and adhere to company policies.

- Sales Performance Management: Monitor and report on sales metrics, including conversion rates, sales volume, and customer satisfaction. Identify opportunities to improve performance and implement corrective actions when necessary.

- Training & Development: Assist in the recruitment, training, and development of telesales agents to enhance skill levels and promote career progression.

- Operational Efficiency: Collaborate with the Telesales Operations Manager to improve workflows, optimize call scripts, and streamline processes.

- Quality Assurance: Oversee call quality and ensure that agents comply with company standards, including product knowledge, customer service, and compliance regulations.

- Data Analysis & Reporting: Track and analyze performance data, prepare reports for senior management, and provide actionable insights for operational improvements.

- Customer Experience Focus: Ensure that the telesales team provides a positive and professional customer experience while handling inquiries and resolving issues.

- Process Improvement: Identify bottlenecks or inefficiencies within the telesales process and recommend solutions to enhance operational performance.

At REA India, we don't just aim to be the best-we strive to redefine what "the best" means. If you're ready to take on a challenging, rewarding role and help us deliver world-class solutions in the real estate space, this is the opportunity for you.