Executive Assistant

Role & Responsibilities: EA Operations (Hospitality Background)

As an Executive Assistant (EA) in Operations with a strong background in hospitality, your role will be central to ensuring the seamless operation and management of daily tasks. You will work closely with senior leadership and various departments to support operational processes, enhance productivity, and maintain the highest customer service standards.

Key Responsibilities:

1. Administrative Support: Provide high-level administrative support to senior management, including managing schedules, coordinating meetings, and handling day-to-day tasks to ensure smooth operations.
2. Operations Coordination: Oversee operational workflows, assist in managing the logistics of hospitality operations, and ensure timely execution of key projects and tasks.
3. Team Management: Work closely with department heads to facilitate communication, streamline processes, and ensure all operations align with company standards and goals.
4. Guest & Client Relations: Maintain positive guest relationships and ensure that service standards are upheld. You will play a key role in handling guest inquiries, complaints, and feedback efficiently.
5. Budget & Inventory Management: Assist in tracking budgets, monitoring expenses, and ensuring the efficient management of resources, including inventory and supplies.
6. Reporting & Documentation: Prepare reports, presentations, and documents for management, ensuring accuracy and timely submission of operational performance data.
7. Event Management: Assist with organizing and overseeing operational aspects of hospitality events, including guest services, catering, logistics, and staffing coordination.
8. Compliance & Standards: Ensure that all operations comply with internal policies, industry standards, and local regulations.

Preferred Candidate Profile:

• Experience: Minimum 3-5 years of experience in operations management, with a strong focus on hospitality industry roles such as event coordination, front desk management, or guest services.
• Skills:
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and other operational management software.
• Ability to work under pressure and prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.
• Qualifications: A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Personality Traits: Highly motivated, proactive, and adaptable. A natural problem-solver with a customer-first attitude and the ability to work in a fast-paced, dynamic environment.
• Language: Fluency in English; additional languages are a plus.