Client Account Manager - Community Management & Security Solutions (0-3 yrs)

Our Client: Our client is a leading platform providing community management and security solutions across India. They are committed to enhancing safety and convenience for residents, offering innovative technology-driven solutions.

Job Title: Client Account Manager

Education: Bachelor's degree in business, marketing, or a related field.

Experience: 0-3 years of experience in account management, preferably in a B2B environment

Location: Bengaluru, Gurgaon, Noida

Role type: Individual contributor (Work From Office/Client visits)

Working Days: 6 days week (Rotational weekly off)

About the Role:

As a Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including on boarding, account management, and renewal.

Key Responsibilities:

- Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship.

- Understand clients' business needs and goals and develop customized solutions to meet their needs.

- Act as a subject matter expert on our products and services, providing guidance and support to clients.

- Identify and pursue up-selling and cross-selling opportunities to drive revenue growth.

- Work with internal teams to ensure timely and accurate delivery of products and services.

- Monitor client accounts to identify and address any issues or concerns in a timely manner.

- Conduct regular meetings with clients to review performance, address any issues, and identify opportunities for improvement.

- Ensure that all client communication is professional, timely, and effective.

- Assist with the onboarding process for new clients, including training and onboarding support.

- Develop and maintain strong relationships with clients through regular communication and proactive account management.

- Participate in sales and marketing activities to promote our products and services to potential clients.

Requirements:

- Strong communication and interpersonal skills.

- Excellent problem-solving and decision-making abilities.

- Experience with CRM systems and strong computer skills.

- Knowledge of our products and services is a plus.