Associate - Client Service (0-5 yrs)

"sales and client services" job description typically encompasses responsibilities for both actively selling products or services to new and existing customers, while also maintaining strong relationships with clients by providing excellent customer service, addressing concerns, and ensuring their satisfaction throughout the sales cycle and beyond; often involving tasks like lead generation, client onboarding, account management, and identifying upselling opportunities.

Key responsibilities may include:

Sales Activities:

- Identifying potential clients through prospecting and lead generation.

- Contacting leads and qualifying their needs to present relevant product/service solutions.

- Demonstrating product features and benefits to persuade potential customers.

- Negotiating pricing and closing deals.

- Maintaining a sales pipeline and tracking progress towards sales targets.

Client Services Activities:

- Building strong relationships with existing clients through regular communication and check-ins.

- Addressing customer inquiries and resolving complaints promptly and efficiently.

- Providing product/service training and support to clients.

- Managing client accounts, including renewal processes and contract updates.

- Identifying opportunities to upsell or cross-sell additional products/services to existing clients.

Required Skills:

Excellent communication skills:

Ability to clearly articulate product information, build rapport with clients, and effectively handle customer concerns.

Strong sales acumen:

Understanding of sales techniques, negotiation strategies, and closing tactics.

Customer service orientation:

Commitment to providing exceptional client experiences and resolving issues effectively.

Relationship building skills:

Ability to establish trust and maintain positive long-term client relationships.

Product knowledge:

In-depth understanding of the company's products and services.