Cluster Manager - GT Capability

Role & responsibilities

1. Commercial Competency Development

Collaborate with the HCCB Support Center office to define commercial competencies.

Identify competency gaps across assigned cluster commercial support and sales functions. Carry out TNA to identify capability development needs.

Create commercial/sales curricula to build team capabilities.

2. Training Programs and Curriculum Implementation:

Develop innovative training materials, including e-learning, gamification, and playbooks.

Launch targeted programs to address skill gaps and drive commercial team performance. Deliver programs to target audience as per need.

Monitor and update capability-building strategies to align with evolving business needs.

3. Team Development and Coaching:

Focus on developing Commercial and Sales Capability teams, including Sales Trainers, Area Capability Managers, and others.

Provide continuous feedback and coaching to enhance team engagement and performance.

Identify high performers and nurture them for fast-track career progression and succession planning.

4. Community Building and Innovation:

Create a commercial community to share best practices and foster innovation.

Collaborate across zones and other Cluster Capability Manager/s to develop solutions for GT, RTM and STM challenges and align with corporate objectives.

Supervision/Reporting Structure

• Indirectly Supervises: ACDMs, Capability Team Leaders in the assigned Clusters.

Key Customers/Stakeholders

• Internal: Commercial Capability, RTM, STM, GT, HR, Zonal Leadership, Finance, OU, RGM & Analytics
• External: Partnering Vendors capability Initiatives

Preferred candidate profile

• Qualifications: Graduate/Postgraduate (MBA preferred)
• Experience: 5+ years of experience in capability building and commercial operations
• Travel: 60%

Functional Skills

• Analytical Skills: Expertise in data analysis to drive strategy.
• Decision-Making: Ability to make informed decisions in a dynamic environment.
• Innovation: Develop and implement innovative solutions.
• Training & Development: Expertise in designing effective training programs.
• Program Facilitation: Expert facilitator
• Cross-Functional Collaboration: Strong ability to work with multiple stakeholders.